Responsible Gaming

Gamble within your limits

Responsible gambling starts with making decisions before you play. Decide how much time and money you are comfortable spending, and treat that amount as an entertainment cost. Do not use money needed for rent, bills, food, study, work, family expenses or other essential commitments. Never borrow money, use credit you cannot repay or sell possessions to fund gambling.

Gambling outcomes are based on chance. Previous wins or losses do not change the odds of future results, and no strategy can guarantee a win. A game cannot be made more likely to pay out because you have been losing, and a previous win does not mean another win is due. Avoid chasing losses by continuing to gamble in an attempt to recover money. Chasing can increase losses and make it harder to remain in control.

Practical ways to stay in control

• Set a spending limit before each gambling session and stop when you reach it.
• Set a time limit and take regular breaks away from the game.
• Keep gambling separate from essential household or personal budgets.
• Track deposits, wagers, wins and losses so you have a realistic view of your activity.
• Do not gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to escape a problem.
• Avoid gambling as a way to repay debts or improve your financial situation.
• Do not increase your stakes simply because you have lost or believe a win is due.
• Talk openly with someone you trust if gambling is becoming difficult to manage.

Limits are most useful when they are realistic and followed consistently. If you find yourself changing or ignoring your limits, consider stopping play and using the available account restriction or self-exclusion options. You do not need to wait until gambling has caused serious harm before taking action.

Recognising signs of gambling harm

Gambling can become harmful when it affects your finances, relationships, health, work, study or daily responsibilities. Harm does not depend only on the amount of money lost. The amount of time spent gambling, the stress it creates and the effect on people close to you are also important.

Possible warning signs

• Spending more time or money gambling than you planned.
• Feeling restless, irritable or uncomfortable when trying to stop.
• Thinking about gambling throughout the day or planning your next session while doing other activities.
• Gambling with larger amounts to achieve the same excitement or to recover losses.
• Hiding gambling activity, deposits, losses or account information from family or friends.
• Borrowing money, missing payments or using essential funds to gamble.
• Arguing with people close to you because of gambling.
• Missing work, study, appointments or family responsibilities.
• Feeling anxious, guilty, ashamed, hopeless or unable to control your gambling.
• Returning to gambling after deciding to stop or take a break.

If any of these signs sound familiar, stop and review your gambling. You do not need to wait for a serious crisis before seeking help. Speaking with a trusted person, a qualified counsellor or an Australian gambling support service can provide practical and confidential guidance.

It can also help to review your gambling when you feel that you need to win, increase your bets to make gambling worthwhile or continue playing despite negative consequences. Being honest with yourself about your activity is an important first step. Asking for help is a responsible decision, not a failure.

Tools for taking a break

WinWinWin Casino may provide account tools designed to help players manage their activity. Depending on the account and service available, these tools may include deposit limits, wagering or loss limits, session reminders, reality checks, cooling-off periods, temporary account breaks and self-exclusion. Available options, setting periods and any restrictions may vary. Review the information shown in your account and follow the instructions provided.

Temporary breaks

A temporary break can be useful if you want time away from gambling without making a longer-term decision. Choose a period that gives you enough time to consider your habits and priorities. During a break, do not create another account or use another person’s account to continue gambling. If you believe you need more support, consider self-exclusion and contact a gambling support service.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to prevent themselves from gambling. If you request self-exclusion, the relevant account access and gambling activity may be restricted for the period selected or required under the applicable process. Self-exclusion should be treated seriously. Do not attempt to bypass it, and do not ask another person to place bets or use an account on your behalf.

If you want to change a limit, pause your account or request self-exclusion, use the responsible gambling or account support options available on the website. Restrictions may take effect in accordance with the applicable process. You remain responsible for decisions made before a restriction takes effect, so stop gambling as soon as you decide that a break is needed.

Account tools are intended to support safer choices, but they cannot guarantee that gambling will remain risk-free. Use them together with a personal budget, time limits and regular breaks. If a tool does not provide enough protection, stop using the service and seek professional support.

Support, safety and player responsibilities

If gambling is affecting you or someone close to you, help is available in Australia. Consider contacting a recognised Australian gambling support service, a qualified health professional or a local community service. Support may include confidential counselling, financial guidance, help with relationships and assistance with making a plan to stop or reduce gambling. You can seek help even if you are not sure whether your gambling is a problem.

If gambling has contributed to thoughts of self-harm, suicide or immediate danger, contact emergency services or a crisis support service in Australia straight away. If you are concerned about another person, encourage them to seek professional help and take any immediate safety concerns seriously.

Protecting yourself and others

• Keep your login details private and do not allow another person to use your account.
• Use strong, unique account credentials and take care with devices used for gambling.
• Do not gamble on behalf of another person or ask another person to gamble for you.
• Keep children and other people who are not permitted to gamble away from gambling accounts and devices.
• Check your account activity and raise anything unusual through the available support process.
• Be honest about your age and personal details and follow the account verification requirements.
• Read the applicable terms, privacy information and account conditions before using the service.
• Gamble only where permitted by applicable Australian laws and regulations.

WinWinWin Casino may take steps to promote safer gambling and may restrict, suspend or close an account where required by law, account conditions or responsible gambling procedures. Responsible gambling tools are intended to support your decisions, but they cannot remove all risk. The most effective protection is to make informed choices, stop when gambling is no longer enjoyable and ask for help early.

This information is general in nature and is not a substitute for financial, medical or professional advice. Gambling is optional, and choosing not to gamble is always a valid choice. If you decide to play, stay informed, set boundaries and review them regularly.